For any question or queries, whether you're already a a customer or a potential customer, feel free to reach out to our friendly and knowledgeable customer support team.

Email: rayclothing09@gmail.com

Shipping:

We offer FREE SHIPPING on all order. We mainly ship via Bluedart, Xpressbees, Delivery and DTDC.

Estimate delivery time is 7-14 business days. All our t-shirts are made to order.

Our 30 Day Guarantee:

If you're not happy with your shirt for whatever reason, you can exchange for free with same design, within 15 days receiving it.

Returns will only be accepted in the event that the customer received the incorrect size or product(s), or if the received product(s) was/were damaged in any way. If this is due to no fault of the customer, Ray Clothing will pay for the return shipping cost once the item has been received by one of our agents.

Once the product(s) have been returned, at that point we will ship correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during transportation.

Any communication must be done through our customer support email -

rayclothing09@gmail.com

We do not provide refund.

1. GENERAL INFORMATION
We take great pride in our ability to provide our customers not just with quality products, but also a smooth and enjoyable experience.
For this reason, we have clearly outlined our terms and conditions on this page. If you have any questions or concerns, please do not hesitate to reach out to our award-winning customer support team - rayclothing09@gmail.com.
By placing an order on rayclothing.com, you are agreeing to the terms and conditions laid out on this page.
Ray Clothing reserves the right to change these terms and conditions without any prior notice.
2. PLACING ORDERS
First and foremost, we use data encryption on our website to ensure that your personal information and safe and under no circumstances will we ever share it with any third party.

Once you have placed an order, you will receive a confirmation to the email you have provided in the process of placing an order. Every order MUST have an email address attached to it. If it does not, Ray Clothing is not liable in the event that we try to reach you, (ie. refund, return, exchange, etc) but are unable to do so due to lack of an email address or a bad email address for that matter.

When the confirmation email from your order hits your inbox, the binding agreement between you the customer and Ray Clothing comes into effect.

If your order has not been delivered to you through no fault of your own, we will ensure that it is, or we will send a replacement to you (at no additional cost).

3. CANCELLATIONS
We give every customer the right to cancel their order(s) within 12 hours of placement. If you contact us after 12 hours, the cancellation request will be void.

4. SAFETY
All products at Rayclothing.com are tailored for the US market. Every single one is compliant with US environmental requirements and safety regulations.

5. AGREEMENT
As stated earlier, the agreement between the customer and Ray Clothing kicks into effect once the order confirmation email has been sent.

Ray Clothing ' part of the agreement is to ensure that the customer receives the product that he/she ordered in new condition.

You, the customer only needs to ensure that you've provided us with a complete address within the continental United States so that we're able to deliver your product(s).

6. ADDRESS & DELIVERY
Ray Clothing is responsible for delivery of product(s) to the address that was provided when the order was placed.

If by mistake the incorrect address was provided at the time the order was placed, the customer should contact rayclothing09@gmail.com and provide the order # along with the correct address immediately.

7. RETURNS, EXCHANGES & REFUNDS
Returns will only be accepted in the event that the customer received the incorrect size or product(s), or if the received product(s) was/were damaged in any way. If this is due to no fault of the customer, Ray Clothing will pay for the return shipping cost once the item has been received by one of our agents.

Once the product(s) have been returned, at that point the customer is eligible for a refund or to have the correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during transportation.

Any communication must be done through our customer support email - rayclothing09@gmail.com

Ray Clothing does not accept exchanges. This means that if you placed an order and received exactly what you ordered, but would like to exchange for a different size/color/design, you would need to place a a separate and new order.

Support email - rayclothing09@gmail.com

8. CHANGES & AMENDMENTS
Ray Clothingreserves the right to make any changes to its website without giving any prior notice to its existing customers. This includes, but is not limited to prices, products, discounts, and promotions.

9. CONFIDENTIALITY AGREEMENT
Ray Clothing agrees to keep all your personal information confidential and we will never share or sell it to a third party under any circumstances.

For further details, please refer to our Privacy Policy.

PRIVACY POLICY
Here at Ray Clothing, we work diligently to safeguard our customers' privacy. It is one of our top priorities.

WHO DOES OUR PRIVACY POLICY APPLY TO?
It applies to anyone who makes a transaction on RayClothing.com. If you have any specific questions or queries, feel free to reach out to us on our email or our customer support #.

Support Email - rayclothing09@gmail.com

HOW/WHEN DO WE PROCESS YOUR PERSONAL DATA?
Any time you reach out to us on our social media pages - Facebook, Facebook Messenger, etc.
We may potentially use your personal data to improve the quality of our website and show you customized offers tailored to you.
Your personal data is required in order for Ray Clothing to process a purchase and for you to be able to shop with us or any of our subsidiaries. This is also very important because obviously we want to make sure that we deliver the product(s) that you have purchased.

Not providing this data means you cannot shop at Ray Clothing.

Your personal data is processed any time you make any kind of contact with us. This includes, but is not limited to communicating with our support team, filling out contact forms on our website, chatting with one of our representatives, captcha verification, commenting, liking or sharing any of our content from our Facebook page(s).

WHAT DO WE MEAN SPECIFICALLY, WHEN WE SAY "PERSONAL DATA?"
Name
Phone number
Email address
Physical address
IP address (only used for captcha verification)
Information from your social media account(s) if/when you reach out to our social media account(s).
Any other additional information you voluntarily provide us
We will never keep your data for longer than necessary. In fact, we regularly erase all our customers' data.

If you chat with us through our live chat support, your data will be erased as soon as the chat window is closed.

If you communicate with us via our contact form, our by contacting our support email, we will erase your data 6 months after our last communication.

Now, if you comment, share or like any of our content on our social media pages, your information will remain until you remove the comments, shares or likes yourself.

We monitor our social media content daily, so if there's anything obscene or offensive in relation to our customers, we will remove that immediately. Examples are abusive comments, false statements, personal attacks on individuals.

We use your personal data to analyze our website metrics and provide you with a more enjoyable experience by showing you promotions, and products that you might be interested in (based on the data you've provided). It is also used to optimize our website's functionality so that we can minimize loading times for every page.

We have data encryption on every single page of our website. What this means in simple terms is that we have taken measures to ensure that when you do visit our website, although we can see your IP, we cannot track you or who you are.

This data is provided to us through your device and our partners at Google, Facebook.

If you have visited other websites for shopping, most of the data you provide us, Google already has on you. What we receive is your encrypted IP address (so we're unable to track you), your geographical location (generally speaking, we have no specifics on your actual location), your device information, and analytics on how many times you've visited our website, which pages you've been to, and which links you've clicked.

Once you've made a purchase at Ray Clothing, we will use your data to complete the transaction. This includes:

Receiving your order and assigning an order # to it
Receiving secure payment
Sending a confirmation email with all pertinent information in regards to your order
Delivery of your order
Your data and processing of it is necessary to complete all these steps. If you don't provide your personal data or don't want us to process it, you cannot make a purchase at Ray Clothing.

Occasionally, we will also use your personal data for surveys. The sole intention of this is to listen to our customers' needs and provide them with a better experience with Ray Clothing.

The following data is used when a customer fills out a survey that we have sent them:

Customer's name
Customer's email address
Customer's purchase history
Any promotions that the customer has previously utilized
Additional information that's provided in the survey
We will use this data for statistical analysis, and evaluating our own services and products and how we can improve them and serve our customers better.
You, as the customer have the right to revoke your consent to have your data processed. If you would like to do this, please reach out to our support team - rayclothing09@gmail.com and we will remove all your data from our database.
This means that you cannot shop with us, but also it will stop any newsletters, promotions, or any marketing that we have tailored to you as our valued customer.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.ChatGPTChatGPT

Here's a summarized overview of Ray Clothing's Privacy Policy:

1. Applicability: The policy applies to all transactions on RayClothing.com
2. Data Processing: Personal data is collected when engaging with Ray Clothing on social media, making purchases, or contacting customer support.
3. Types of Personal Data: Includes name, phone number, email address, physical address, IP address (for captcha verification), and social media information.
4. Data Retention: Data is regularly erased, with different retention periods based on the type of interaction.
5. Data Usage: Used for website analysis, personalized promotions, and product optimization. Encrypted IP addresses are used for location determination.
6. Purchase Transactions: Personal data is necessary for order processing, payment, and delivery.
7. Surveys: Personal data is used for statistical analysis and improving services.
8. Revoking Consent: Customers can request the removal of their data from the database but won't be able to make purchases or receive marketing materials.
9. Third-Party Processing: Third parties may process IP addresses for location determination and currency conversion.

For further information or to request data removal, contact rayclothing09@gmail.com.